What is a conversational interface?

Today, more and more businesses, especially in the ecommerce industry, are integrating live chatbots since they’re easier to implement than voice assistants. A chatbot is a visual interface where communication between a bot and a user is natural and is displayed in chat bubbles. Chatbots revolutionize the way online businesses interact with customers. In order to choose the right chatbot for your product, let’s compare the two types of chatbots that exist today. Chatbots powered by artificial intelligence, namely natural language processing and machine learning, can literally read between the lines. They not only understand users’ queries but also give relevant responses based on the context analysis.

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VUIs are powered by artificial intelligence, machine learning, and voice recognition technology. A conversational user interface is a digital user interface that uses technology to simulate an organic conversation with a real human. While there are a variety of interface brands, to date, there are two main categories of conversational interfaces; voice assistants and chatbots. To do this, conversational interfaces use natural language processing to allow computers to understand, analyze, and create meaning from human language.

Banking, financial services, and insurance

With conversation, it is amazing what we could do with it when it comes to AI. Now as you said here, there are multiple different platforms to where they are used. To me, I think that a voice assistant would be the most important as you could use it as a personal translator of some sort. Kuki’s creator, Steve Worswick says that there are three types of people chatting with the bot. The second group of users pretends that they are chatting with an actual person and try to carry out a regular conversation. The last type tries to “test” the chatbot UI and its AI engine.


It can process the structure of natural human language and handle complex requests. Users can participate in chat sessions with other users or chatbots using the Kendo conversational UI and this conversational UI design is simple and designed for a specific purpose. Customer support, marketing, and online information design can all be made more valuable with the implementation of conversational UI/UX design.

Personalization of customer experience

Streamlining the user journey is a vital element for improving customer experience. A natural language user interface is one of the ways it can be achieved. With artificial intelligence development, chatbots will become smarter and more capable of driving the conversation without embarrassing flubs.

  • This survey was a dialog like the rest of the conversation; users could select their answer from quick reply buttons, as well as send a free-form feedback message.
  • What is so great about it, next to the new interface form that has become an accepted standard, is that it triggers a new way to think about other interfaces as well.
  • The use of interactive applications, such as ZOE, also increased during the pandemic, where people used interactive apps to check for symptoms and hotspots of COVID.
  • Users can interact with their bot through text, voice, and button options.
  • Wysa also offers other features such as a mood tracker and relaxation exercises.
  • It also captures analytical data required by many education grants.

Weizenbaum’s chatbot, Eliza, was designed to mimic a human therapist and was able to hold simple conversations with people. Before you set off writing dialogues, give a good think to a thing your users will be talking to. Conversational user interfaces can be visualized as a human-like object or a thing .

Conversational user interface

They create a human-centric, inclusive, and empathetic experience in this process. Conversational User Interfaces facilitate a natural human conversation between humans and machines. More frequently, companies are leveraging chatbots as a way to offload simple questions and transactions from human agents.


The user can choose their preferred personality and language and converse with it to quickly pick up the language. A good, adaptable conversational bot or voice assistant should have a sound, well-thought-out personality, which can significantly improve the user experience. The quality of UX affects how efficiently users can carry out routine operations within the website, service, or application. A Conversational User Interface is an interface that enables computers to interact with people using voice or text, and mimics real-life human communication.

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What is conversational interface?

A conversational user interface (CUI) is a user interface for computers that emulates a conversation with a real human.

There are different types of CUIs, and it is important to design them successfully in order to have a successful AI assistant. Here at The Conversational Institute, we have designed various courses that allow you to develop a deep understanding of everything related to conversational design. Chatbots are trained to understand natural linguistic communication.

“All talk and no buttons”

We know it is the future, and it is here already; time to embrace it with open arms. We have come a long way from interacting with humans to interacting with computers, and CUI is a major reason for it. A simple and light background that doesn’t attract too much attention, is okay to make your application aesthetically pleasing. Try to make your bot respond with emotion to build a connection. Make your bot use polite and friendly language so that clients are able to relate to your bot. Chatbots should be able to respond to any kind of query, or at the very least ensure they will pass the message on.


Everybody was empowered to give their opinion, and we were able to bring focus to what really mattered. On one hand, designing a chatbot that is plugged into a company’s website or mobile app gives designers the freedom to create a custom branded experience. Designers can create custom buttons, color palettes, and other components to meet specific needs. It’s an opportunity to build unique UI solutions that fit all use cases within brand guidelines. Conversational interfaces allow companies to create rapid, helpful customer interactions and many companies have been quick to adopt chatbots.


The UI determines how users feel when they are using the chatbot. It directly translates into a positive or negative user experience. Chatbot UI and chatbot UX are connected, but they are not the same thing. The UI of a chatbot refers to the design and layout of the chatbot software interface. The UX refers to how users interact with the chatbot and how they perceive it. Thus, when we talk about conversational UI, we mean any software that can literally talk to us by visual or audio means .

  • A conversational user interface is a digital interface that enables users to interact with software following the principles of human-to-human conversation.
  • Conversational User Interface is an artificial interface with which you can communicate to either ask questions, place orders, or get information.
  • Conversational UI design is like a movie script with multiple dialogue turns that attempt to predict user or human intents.
  • This way, if the user isn’t satisfied with the chatbot’s response, they can send a thumbs down emoji or a feedback message.
  • And if you want more information, you can check out this article on how to build a form conversation in WordPress.
  • Chatbots help businesses automate simple tasks that would have otherwise taken up a signification amount of time (e.g., customer support or lead qualification).

The users can practice their learning by recording their sound, listening to pre-recorded conversations, and inputting text to assess their knowledge. With conversational UX services like chatbots, the users can get issues resolved at any time of the day. A voice assistant is an AI-based service that uses voice recognition and NLP technologies to perform a particular action in response to a voice command. Voice assistants are also bots, but they don’t use any graphical interface – only voice.

It’s easy to get started with your own conversational interfaces using tools like Flow Builder. Chatbots can be a weapon of mass engagement in the hands of the right marketing team. Just as email marketing makes a case for the brand presentation, chatbots can do the same on multiple platforms. A chatbot-humans conversation mappingRegardless of the chatbots’ usefulness for business, there’s a catch. Probably the most natural way for us humans to transfer our information, our culture, is by talking with each other and asking questions.

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Unlike word conversational ui examplesors, NLP considers the structure of human language (i.e., words make phrases; phrases make sentences which convey the idea or intent the user is trying to invoke). Designers have been creating graphical user interfaces for over 50 years. However, venturing into conversational user interfaces is entering into uncharted territory.

conversational form